Refund Policy

We strive for your 100% satisfaction. To help accomplish that in unfortunate circumstances, we offer a 14-day Return & Exchange Policy:

  • If a product is damaged or defective upon delivery - we offer a free replacement of the same product bought or a return and refund of the original payment amount.

  • To be eligible for a return:

    • Goods must be unused.

    • Goods must be accompanied by proof of purchase with a delivery within the past 14 days.

    • Picture(s) showing the defective and/or damaged area(s) of the product.

  • Please email hello@artfulspot.com with the subject 'RETURN' and include your name, order number, the reason for the return and picture(s) showing the defective and/or damaged area(s) of the product.

  • We will reply with instructions of where to where to ship your return.

    • We require all return shipments to have tracking information to ensure proper return of the defective/damaged product.

  • When returned item is received it will be fully inspected and you can expect an email updating you of the status of the refund.

  • If and when the return is approved:

    • If you requested an exchange, the new product will be mailed and you will receive a confirmation email.

    • If you requested a refund, a credit will be applied to original payment method and you will receive a confirmation email.

CUSTOM ORDERS ARE NOT ELIGIBLE FOR RETURNS OR REFUNDS