FAQ’s

How do I cancel my order?

Please send us an email to hello@artfulspot.com with your order number and “CANCEL” in the subject line, we will try our best to stop the order. If the order process described above has started we will email you back with your options. If we are not able to cancel your order we can still assist with a return when the order arrives.

Can I cancel my order once placed?

Once an order has been placed, we begin the process of purchasing your artwork, preparing it for print and printing it on your desired medium. We then prepare it for shipping and ship it to you. Once this process begins a full cancellation is not possible. If we cannot fully refund your order and you still want to cancel it, we may be able to offer a partial refund based on where we are in the fulfillment process. If we are able to catch and stop the order before it is fulfilled, we can cancel it, and you can place another order with the correct items. To begin a cancellation, email us at hello@artfulspot.com.

How do I check the shipping status of my order?

If the tracking status says “Accepted” then your order has been handed over to USPS and it is awaiting status updates. Please reach out to us if nothing changes within 7 days and we can assist you with the next steps.

When will I receive my order? 

All standard size orders ship directly from our US based printing shop within 7 business days. You'll receive an email notification once your order has shipped, including a tracking number. At this time we don't offer expedited shipping. 

How do I return an order?

Email us at hello@artfulspot.com to start the return process. Return labels will be provided for US based customers, International return fees are the responsibility of the customer.

Do you ship internationally? 

At this time, we only ship within the continental  United States.  We cannot ship internationally . We will be sure to alert our customers if and when that changes. In the meantime, we hope that our digital downloads can still be a great option for you! We're sorry for any inconvenience!

What are Hanging Standoffs? 
A standoff is a small piece of hardware that attaches to an acrylic or metal print and secures it to the wall. Our standoffs are made up of a barrel, cap, and screw. Standoffs allow artwork to actually "stand off" from the wall. This gives off the illusion of a 3D effect.

How do I hang my acrylic and metal prints with standoffs? 

  • With standoffs your artwork will come with small holes in each corner through which the standoff's cap can screw into the barrel. 

  • Hold your artwork on the wall, exactly where you would like to hang it and ensure it is straight using a level.

  • Mark inside the center of each corner hole with a pencil as to where you will drill your screws.

  • Drill holes where marked using a drill bit that's slightly smaller than the width of the supplied wall screw.

  • Take your standoff and unscrew the cap from the barrel.

  • Screw each screw through the bottom of the barrel and into the wall hole.

  • Line up your signage with the 4 barrels on the wall so that the holes in your sign are right over the barrels.

  • Screw the caps through the signage and into the barrels - this will secure the sign in place.

  • For visual hanging instructions, click here and review option 1: https://www.wikihow.com/Hang-Acrylic-Prints#Placing-Standoff-Bolts